FAQ
Frequently Asked Questions
Everything about what skingem is, how it works, and what it offers brands — in one place.
What is skingem?
skingem is a skincare product discovery app built for South Africa. It shows reviews filtered by skin tone, skin type, climate, and budget — not a flat star average — alongside live ZAR pricing from South African retailers including Clicks, Dis-Chem, Woolworths, and Takealot. Every product gets a single Worth Your Money verdict: a clear call on whether it earns its price for someone with your skin profile.
Is skingem free?
Yes. The Free tier includes product discovery and search, review reading and writing, skin profile setup, retailer price comparison, community feed access, and the Worth Your Money decision surface — no cost, forever. A paid Pro tier (R99/month or R799/year) adds tailored routine feedback, ingredient conflict detection, advanced skin concern tracking, and unlimited price alerts.
What does "Worth Your Money" mean?
It's skingem's core verdict: one honest answer combining review signal from people who match your skin profile, skin concern fit, and local price into a single call on whether a product is worth buying — instead of leaving you to weigh star ratings, ingredient lists, and price separately.
Which South African retailers does skingem track?
skingem tracks pricing and stock availability across 13 South African retailers, including Clicks, Dis-Chem, Woolworths, Superbalist, and Takealot.
Does skingem work for all skin tones?
Yes. skingem uses 42-shade skin tone matching so review signal and recommendations reflect people with your actual skin tone, not a generic global average — built specifically because global beauty apps were not designed with South African skin, climates, or retail shelves in mind.
Is skingem available yet?
skingem is launching in 2026. You can join the waitlist at skingem.co.za to get early access.
What does skingem offer brands?
skingem offers four tiers of brand data access: Brand Reports (a monthly PDF + Excel intelligence report, R2,500/month), Brand Dashboard (a live daily-updated portal with retailer availability, price tracking, and cohort signal, R4,500/month), Data API (direct REST API + webhook access to the aggregated dataset for Power BI, custom dashboards, or your own analysis, R9,500/month), and Enterprise (custom data infrastructure, dedicated data engineering team, and direct data warehouse integration, custom pricing).
What's the difference between Brand Reports, Brand Dashboard, and the Data API?
Brand Reports is a monthly delivered PDF and Excel report — no login required. Brand Dashboard is the same data live and always-on, updated daily, accessed via a brand portal login with price and stock alerts. The Data API adds direct programmatic access — a REST API with retailer_availability, price_history, and review_signal endpoints, webhook support, and custom cohort queries by skin type, age tier, or province — for brands building their own internal tools.
Does skingem offer enterprise data solutions?
Yes. skingem's Enterprise tier provides custom data infrastructure for large brands and retailers: a dedicated data engineer, a data pipeline built for your internal systems, direct integration with your data warehouse (BigQuery, Redshift, or Snowflake), white-label reporting, and bespoke cohort models built around your own product taxonomy.
How is skingem's brand and cohort data anonymized?
Cohort signal shared with brands (skin type breakdown, sentiment, concern tags, province-level reach) is aggregated across contributors — skingem's cohort cuts require a minimum contributor count per segment before a breakdown is shown, so individual reviewers cannot be identified from brand-facing data.